Billing

Learn more about the billing terms and process.

What payment method do you accept?

We accept directly the following types of credit card payments: VISA, MasterCard, American Express, Discover and all other major credit cards. Please note that the available payment methods may change depending on your region.

Do you automatically charge my card in the recurring plan?

All of our services having monthly/semiannually plans charge your card automatically at the end of the billing cycle. We use secure payment processor provided by Stripe.

Do you store my card information?

No. We don't get access to your card information. It will be stored directly to the Stripe through the script (code) it provides.

How do I download the receipt?

Receipts of your every transactions are downloadable anytime. Just go to Account > Payment history and download receipt from the table.

Can I change my credit card information?

You can change your name and expiry date of your credit card by logging in to our dashboard.

My payment was declined. Now what?

It may happen due to several reasons. You can try different card or contact us.

What if I want to change the plan to semiannually or annually?

You cannot change your plan by contacting the support. You have to choose the service package with available plans and purchase it from the dashboard. To do this, Login into dashboard, go to Account page and click Rent More Experts button. Select the experts > choose the plan & purchase.

Can I add extra credit cards for the back up?

Maximum three credit cards can be added. Don't forget! only the primary card you set will be charged.